Raptor Solutions - Remote Support -

Remote Support

Raptor Solutions LLC uses cutting edge technology to fix computer problems online. Our highly trained technicians use the power of the Internet and specialized software to securely access your computer. This connection allows us to diagnose computer problems and fix them right before your eyes. Sit back, relax and learn as we immediately repair your system.

We are pleased to involve you in our interactive service experience. As you become more and more familiar with your system, fewer problems are likely to occur. Some common computer problems we solve are:

Kill Viruses -

Computer viruses transmitted through email cause damage and hours of downtime and loss of productivity with your expensive staff. If your networked computer has a virus, Remote Raptor has the prescription that works. Our remote IT support staff will kill the viruses and show you how to keep your system & network healthy in the future.

Remove Ad-ware & Spyware

Spyware uses precious system resources and runs

unwanted programs in the background. This leads to slow computer speeds and software crashes. We remove all spyware, malware and adware and show you how to keep it off your machine.

Service Patches
Security Updates
Reconfiguration
Error Log Checking
Performance Monitoring
Integrity Testing
Equipment Failure Monitoring
Unnecessary Process Elimination
Emergency Remote Services
User Adds, Moves, & Deletes.
Hardware and Software upgrades
Windows Troubleshooting
Wired Networking
Wireless Network
(Installation, Security, repair)
Application installation and repair
Remote access
E-mail support
Peripheral Installation
Multimedia support
System Tune-Ups
Adware/Spyware Removal
Virus removal and prevention

Speed up your computer -

Every system needs regular maintenance to enhance performance. A tune-up by Remote Raptor technician ensures your computer always runs at peak efficiency and speed.

Configure your system -

Incorrectly installed or configured software is the hidden cause of many problems. Let us reconfigure your system so that your software applications integrate properly for maximum results.

Troubleshoot and fix errors -

With your guidance and permission, our online computer help technicians access your computer to diagnose problems within the system. Then, we quickly implement reliable solutions that work.

Call Us!

608-848-9649

Quotes

Proposals

Estimates

Quick Repairs (Share your Computer Screen) -
Screen sharing is the fastest way to fix your computer or network problems. It is 2-3 times faster than telephone-only service and 10-20 times faster than email. It's far more convenient than dropping off your system at a computer repair store - and costs much less!

No hidden fees -
There are no hidden charges with our service, no per incident fee, no minimum charge, and no instant billing the minute we pick up the phone.

Block Hour Monthly/Yearly Contracts -
With our remote support contracts service you only pay for the time the technician actually spends on the repair of your computer or network.

Free Estimate Service -
You can discuss your computer problem with a technician without charge. The technician will give you an estimate on the cost to repair your computer system, and you can decide whether or not to have the repair done.

No Overseas Call Centers -
All of our online technical support and customer service personnel are based in North America speak english and have great have great customer service skills and are ready to help your small business!

Direct Remote Connection -
We connect to your computer over the Internet and do the work for you REMOTELY. You do not have to wait for someone to email repair instructions or tell you how to fix your computer via chat. Simply watch us repair your computer while talking to the technician on the phone or watching TV, or staying busy with YOUR JOB!

No Scripted Customer Service or Technicians -
All of our technicians are very advanced, they know their stuff! They do not follow scripts that end in "reformat" or "Can you hold". We believe you deserve better than that. and want to meet and exceed your expectations.

Technicians that Care (Simple Terms) -
Our techs are all qualified and have a minimum of 5 years of engineering repair expertise. They will not only be able to fix your problem and exceed your expectations but they will tell you what was wrong in simple terms which will be easy for anyone to understand.

Interactive Repair -
We will fix your computer online while you watch. Watch while we speed up your computer, avoid common issues like viruses and spyware, fix email problems, network problems or setup peripheral equipment - whatever you like!

running quickly.

Wait? Not with us! -
We know how frustrating it can be to wait on hold. If you prefer, you can leave a message and the next available technician will return your call. We will return your call very quickly! Average callback time if you leave a message is less than 30 minutes.

Satisfaction Guarantee -
We guarantee that you will be satisfied with the computer repair service we provide. If you are not completely satisfied please contact us and we will do everything we can to ensure your satisfaction.

Schedule Service -
Remote Raptor is open for scheduled 24 hours a day remote support services. We will accommodate your businesses schedule and will work with you to get your computer problems fixed and your business up and